Warranty & Return Policy
Last Updated: May 4, 2019
All of our products are warranted to be free of defects in materials and workmanship for a period of one year from date of purchase. We will repair or replace the product at our option. This warranty is voided where the product has been modified, misapplied, or improperly maintained.
All warranty claims are subject to our inspection.
We are not responsible for damages or downtime caused by defective product or misuse of products.
Warranty claims must be returned prepaid and with an authorized RMA number.
Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
- All returned goods require a return authorization issued by W H Industrial/QU Industrial (RMA)
- Call 1-626-254-7771 to request a Return Authorization number. Be sure to write your RA number on the shipping label. (Returns will not be accepted unless accompanied by this number).
- All returns must be in their original, undamaged manufacturer packaging with all original packing slips and documentation, and shipped back to the Customer Fulfillment Center from which they originated.
- Please include a copy of your invoice or packing slip.
- Claims for discrepancies in shipment must be made within 7 days of receipt of merchandise or they will not be accepted.
- Goods may not be returned after 30 days of invoicing.
- Altered or etched items will not be accepted.
- A restocking charge of 15% will be applied to goods returned.
- Restocking charges will be waived if an offset order is placed at the same time.
- All returned goods must be returned with shipping charges prepaid. We reserve the right to refuse any return without an RMA, or if freight is not prepaid.
- All returns must be in resalable condition. If not, additional rework charges may apply.
- If goods are damaged and a shortage is sustained, it is the responsibility of the receiving party to notify the carrier and file proper claims. Save all original packaging and notify W H Industrial / QU Industrial immediately.